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Terms & Conditions

We are pleased to accept work from the UK or abroad, provided the output is in English and our payment terms are agreed.

Written quotations will be provided on request but please see our Pricing page for a guide to our fees. A signed Booking Form and deposit will be required before undertaking any project. The Booking Form lists details of the task(s) and any specific requirements, and indicates the client’s acceptance of our Terms & Conditions.

Please note: If the client’s original requirements change, we reserve the right, after suitable consultation, to amend the original quotation.

Payment can be made by cheque, payable to Penguin Office Services. PayPal is also accepted, but there is a 5% surcharge if paying by PayPal.

We reserve the right to charge interest on overdue amounts at the rate of 3% per month on the outstanding balance, from the date of the invoice until the date of payment. If a cheque is returned by the bank, the client will be responsible for all bank charges resulting from the returned cheque.

For companies in the UK: Written acceptance of the quotation and terms and conditions is due before work will commence. An invoice will be sent on completion of the work or each month for a long-term project, and payment will be immediate or within 30 days, depending on individual agreements.

For individuals in UK written acceptance of the quotation and the terms and conditions is required before work will commence. Payment of 30% of the total amount (or estimated amount) is due in advance, with the balance payable on satisfactory completion of the work. An invoice will be submitted with the completed work and is payable strictly by return.

For individuals and companies outside UK written acceptance of the quotation and the terms and conditions is required before work will commence.

A company purchase order (or order on company headed paper cleared with your accounts department) is required before work will commence. Please note we do not accept credit cards directly but we do accept payment via PayPal if preferred. Otherwise, all invoices will be submitted in £ sterling and will be subject to any bank charges related to bank transfers. Payments to be made by direct bank transfer immediately upon receipt of completed and satisfactory work.

Proofreading / Editing

Final responsibility for proofreading errors in completed work (including manuscripts, dissertations) rests with the client. Penguin Office Services can accept no responsibility for errors found after submission but will gladly correct any found within a reasonable time scale. If errors are found in the work, they will be rectified free of charge but they must be notified within 24 hours of receipt of completed work or within 14 days for work of more than 3,000 words.

Penguin Office Services is not responsible for the end use of any document produced or edited by us. Clients are solely responsible for its appropriate use, including abiding by any copyright laws, plagiarism laws and publishing requirements. Penguin Office Services is not responsible for the content of any document supplied to them. Clients should not pass off plagiarised material as their own original work. Penguin Office Services will assume no responsibility for any plagiarised material supplied by a client and reserves the right to return the work should Penguin Office Services become aware of such inappropriate use. Penguin Office Services retains the right to reject work for any client which involves material Penguin Office Services finds to be illegal, immoral or objectionable.

Should any errors be found in the work, Penguin Office Services is liable for the cost of the work only – no further liability is acknowledged.

Please note: In the current climate of prolific computer viruses, all incoming emails, files or disks will be scanned. However, even after scanning we will still not open unsolicited attachments to emails or emails containing no message alongside the attachment.

Please note: Back-up copies of client files are normally kept for a period of one year only. After that time, they will be deleted. We advise all clients that original documents should be sent via a traceable method of delivery, either by post office special delivery or courier. Clients should not rely on POS for back-up copies of work as we cannot guarantee to keep work for a year.

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